Acura Awards 2018 Client Excellence Award to Hendrick Acura Southpoint

 

The Acura Service Team accepts the Client Excellence Award  [Accepting the Award: Service Manager Patricia Fradenburg & presenter Parts & Service District Manager Marques Brooks.

L to R: Service Advisor Danny McCaffrey, Service Advisor John Prillaman, Parts Manager Matt Hassinger, Acura Parts and Service Zone Manager Charlie Golding, Service Advisor Cameron Wiese, Service Advisor Joel Lingat, Service Advisor Andy Gloc, Retail Operations Manager Kiley Culotta]

 

The results are in, and you, our clients, have awarded Hendrick Acura Southpoint with the Acura Client Excellence Award.  This honor is due to the steady dedication to our clients and the level of care provided to them by the Hendrick Acura Southpoint team.  

The Client Excellence Award (ACE) is a prestigious honor for us to receive and we have received it consistently because client care is our focus.  

 

There are several categories which the Excellence Award covers as it is a part of the Precision Team Achievement reached again in 2017 by Hendrick Acura Southpoint.  The categories include, Fixed First Visit and Overall Client Experience and we are making sure our 2018 client experience is top notch by outpacing our competition in our zone.

 

When talking to Service Manager, Patricia Fradenburg about receiving this award, she stated,

“I love my team.  The team environment allows us to take care of our clients and support one another.”

 

Acura District Parts & Services Manager Marques Brooks agrees with Fradenburg about the award “The basis of a great business is taking care of your team and your clients.  This is a top to bottom sign of a great organization. It is founded on good management with great leader who creates a happy environment for their employees and this transfers to clients.” This dedication to team-client philosophy makes Hendrick Acura Southpoint  a consistent favorite of the Triangle and Acura community.  

 

Hendrick Acura Southpoint would like to extend a heart-felt  thank you to those of you who have shared your surveys and experiences to help us both grow and to also achieve our goals in client success.  

 

We are the number one location in North Carolina for Acura inventory and service.  We look forward to making your Acura experience from purchase to service like no other and we encourage you to visit our new location in Southpoint.  

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